WordPress, now on the phone too

It captures the bookings and enquiries that arrive through the business's website. heydiga answers the calls and the WhatsApp messages WordPress does not pick up, and writes into WordPress before hanging up.

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The website collects forms; nobody collects the calls

WordPress is where people find you. Two paths lead out of it: the form, which waits for somebody to read it, and the phone, which is ringing now.

Today

The website form arrives in an inbox that gets checked when there is time. Sometimes the next day.
Whoever does not want to fill anything in calls the number on the website and gets voicemail out of hours.
Questions already answered on the website get asked on the phone anyway, over and over.

With heydiga

It answers the call in a second and leaves the complete request, without going through any inbox.
It answers at any hour and resolves or books in the same call.
It reads what is published and always answers the same, whoever is asking.

What it reads and what it writes

The connection runs both ways: heydiga checks the website before promising anything and writes into it the moment it closes.

Reads from WordPress

Published content: services, prices and opening hours.
Forms received and their answers.
The catalogue or records of whichever plugin you use.
Calendar availability if you have one connected.

Writes into WordPress

New entries with the request taken over the phone.
Bookings or appointments on the website's calendar.
Contact details of whoever calls for the first time.
Call notes for the team.

Fifteen minutes and it is done

No new themes to install, no technical help and no touching the content you already have published.

You authorise access

With a user on the website itself and a permission you can revoke whenever you like.

heydiga reads the website

Services, prices, opening hours and forms. Nothing has to be loaded by hand.

You divert the phone

And what comes in through the website and what comes in through the call end up in the same place.

If your website is on WordPress, you have this

Every trade has its own casuistry, with its own day, its own integrations and its own questions.

Hair and beauty salons

Services of very different lengths: nobody knows whether a colour fits the gap that is left.

It works out how long the service really takes before booking it.

Barbershops

High volume, low ticket and customers who call having never booked before.

It answers fast and gives a same-day slot, without stopping the clippers.

Beauty clinics

A long treatment list and a lot of price questions before anyone commits.

It explains each treatment and closes the booking on the same call.

Nail and lash salons

Short, back-to-back appointments: a slot once lost is never filled again.

It fits the booking into the first slot available and flags cancellations.

Spas and massage centres

Nobody can pick up the phone during a treatment.

It answers while the room is busy, couples' bookings and packages included.

Laser hair removal and body treatments

Sold by sessions: a lot of questions up front and a lot of follow-up between appointments.

It settles the questions about the treatment and remembers every session in the package.

Restaurants that take bookings

The calls arrive right at peak time, when the team is serving.

It handles sittings, rooms and groups without anyone putting the tray down.

Restaurant groups and chains

One number for many sites and no consolidated data.

It routes each call to its site and gathers what happens across all of them.

Delivery and takeaway

The order comes in by phone and has to be taken in full, fast and with no mistakes.

It takes the whole order, repeats it back to confirm and sends it to the kitchen.

Bars and cafés

Few bookings and a lot of questions: hours, terrace, whether the kitchen is open at that time.

It answers instantly and lets the team serve without interruptions.

Catering and events

The call is not a booking, it is a quote that has to be taken properly.

It captures covers, date, menu and contact, and hands it to the salesperson.

Hotel restaurants

Resident guests and outside diners, with different rules and different hours.

It tells them apart and applies the terms that belong to each.

Independent multi-brand garages

Bookings, quotes and vehicle status all come in on the same number.

It tells the three apart and handles each one its own way.

Franchised dealerships

Sales and aftersales share a switchboard, and the sales lead is lost between appointments.

It separates the sales lead from the workshop booking and routes it to the right team.

Body and paint shops

Almost everything goes through an assessment and an insurer: long calls with a lot to write down.

It takes registration, claim, insurer and assessor without getting them wrong.

Tyres and fast-fit maintenance

High volume and low ticket: what matters is giving them a slot today.

It answers fast and fits the booking into the first free slot.

Motorcycle dealers and workshops

A sharply seasonal trade and customers who ask a lot before committing.

It absorbs the spring peak and answers on models, lead times and prices.

Vehicle rental and fleets

Availability and incidents that arrive outside office hours.

It always answers, settles the incident or escalates it to whoever is on call.

Dental practices

Every no-show leaves a chair idle, and that hour is never recovered.

It confirms the day before and fills the slot from the waiting list.

Physiotherapy and rehab

Treatment runs over several sessions and the patient drops out halfway.

It books the whole course and remembers every session until discharge.

Aesthetic medicine clinics

A long cycle: first they ask, then they are assessed, then they book.

It settles the treatment questions and books the consultation on the same call.

Psychology and therapy

The first call is a delicate one and cannot go unanswered.

It answers discreetly and, if a person is needed, hands over right away.

Pharmacies

The counter is full and the phone never stops.

It answers on hours and on-call rotas, and leaves the order written down.

Veterinary practices

Emergencies mixed in with routine bookings on the same phone.

It tells apart what cannot wait and passes it straight to the team.

Estate agencies

The team is out on viewings and the lead goes cold in an empty office.

It qualifies the enquirer and books the viewing before they call another agency.

Property managers

A high volume of owners asking the same thing, especially after something breaks.

It gives the status of every case and escalates only what is new.

Holiday rentals and short lets

Guests calling at any hour and in several languages.

It sorts check-in, house rules and issues at three in the morning, in their language.

Developers and new builds

Campaigns concentrate peaks of calls: unanswered, the spend is wasted.

It absorbs the whole peak and leaves every lead qualified for the sales team.

Long-term lettings

A lot of calls that do not meet the criteria and eat up the team.

It filters income, guarantor and term before arranging any viewing.

Coliving and student housing

Extreme seasonality and families calling from other countries.

It holds the seasonal peak and answers in each family's own language.

What changes in a business with its website on WordPress

The same website as always, with the phone answered.

80%

8 out of 10 calls are resolved end to end without anyone on the team stepping in.

60%

6 out of 10 calls are the same question: hours, price or address.

100%

How often the answer is the same, whoever gives it and at whatever hour.

Opening hours, whether there is wifi, whether you can bring a dog. It answers all that on its own and we carry on with the machine.

Neighbourhood café · Copenhagen

Check-in, wifi, how to get here. It is always the same questions and we no longer answer them at midnight.

Tourist apartment manager · Porto

What not answering costs you

The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with heydiga.

Rough figures for a business:

430 calls a month, 1.8 min each on average.
€183 average spend per customer.

Calls a month430

Average spend per customer€183

Calls that go unanswered today30 %

Money lost every month

€9,516

€114,192 a year

129

unanswered calls a month

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 56 times what it costs.

Get that money back

What everyone on WordPress asks

The six questions of someone whose website is already built and who does not want anyone touching it.

Do I have to touch my WordPress site to connect heydiga?

No. heydiga connects to WordPress with a user account on the site itself and a permission that can be revoked at any time, and it only reads what is already published: services, prices, opening hours and forms. There are no new themes to install and no technical help needed, and the website's design and content stay as they are.

Does it replace the website's contact form?

No: the form on the WordPress site stays the same, and heydiga handles people who would rather call, who tend to be the ones in the biggest hurry. Whatever is requested by phone is written into WordPress as a new entry, so what comes in through the website and what comes in by phone end up in the same place.

Does it work with my WordPress booking plugin?

With the most common WordPress booking plugins, yes: heydiga reads availability from the website's calendar and writes into it the bookings or appointments it closes by phone. If the business's plugin is not among them, whichever calendar it uses behind the scenes is connected, and heydiga books just the same.

And if I rebuild the website?

heydiga reads whatever is published on the new WordPress site again, so what changes on the website also changes in what is answered on the phone. Services, prices and opening hours always come from what is published, and nobody has to remember to repeat them anywhere else.

What does the voice agent do if it does not know the answer to a question?

heydiga does not improvise: it never makes up a price, an opening time or an appointment. When a question falls outside what it has been given, it says so and transfers the call to the business's team or takes a message, which arrives straight away. Everything it could not resolve is logged and helps widen what it can handle.

Can heydiga take appointments and bookings 24/7?

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.

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