Frequent questions

heydiga answers the ones that interrupt the team's work today: opening hours, bank holidays, the address and where to park, prices, which services are offered, whether an appointment is needed, what to bring or how long something usually takes. It answers with the information the business has defined, and as soon as the enquiry goes beyond that it says so and passes it to a person. There are plenty of them: 6 out of 10 calls are the same question.

No: heydiga is told about the business once (opening hours, services, prices and terms) and answers in natural language, so it understands the same question asked ten different ways. There is no need to write a manual, because it is the information the team already gives twenty times a day. What does get marked out are the limits: what is not answered over the phone and who it is passed to.

heydiga records the reason for every call, so the dashboard shows straight away which question keeps coming up and which one would be worth explaining better on the business's website. One usually stands out: in businesses that already use it, the most repeated question accounts for 4 out of 10 calls, and nobody used to know which one it was.

heydiga does not improvise: it never makes up a price, an opening time or an appointment. When a question falls outside what it has been given, it says so and transfers the call to the business's team or takes a message, which arrives straight away. Everything it could not resolve is logged and helps widen what it can handle.

With heydiga, fewer missed calls mean more appointments, and fewer no-shows mean more slots filled. In the businesses already using it, more than 80% of what comes in is resolved without passing the call to anyone, so the team stops interrupting its work and focuses on the customer in front of it. The dashboard shows the calls answered, the appointments generated and what customers were asking for, so the return can be measured.

Customers message the business on WhatsApp and heydiga replies just as it does on the phone: it checks the free slots, confirms the appointment and creates it in the calendar. It uses the same information as the voice agent and does not duplicate appointments between the two channels, so it makes no difference whether the customer calls or writes. The plans section shows how to add the WhatsApp channel to each plan.