It answers every call and every message

Yes, heydiga books the schedule the clinic has defined, for example two sessions a week for a month, finding slots with the same physio and respecting their diary. That way the patient leaves with the whole course booked instead of calling every week, and heydiga reminds them of each session until discharge: ten sessions are ten chances to drift away.

No, heydiga does not assess injuries over the phone. It gives the information the clinic has defined (which treatments it offers, how long a session lasts, what to bring to the first visit) and, as soon as the enquiry turns to assessing an injury or recommending a treatment, it says so and passes it to the physio.

Yes, heydiga confirms when booking, reminds the patient of the session the day before and offers the option to move it, so the slot is freed in time to reassign it. In physiotherapy this is money, pure and simple: a session that falls through without notice is an hour of diary lost, and one in five is lost when it is not confirmed the day before.

Yes, heydiga books around each physio's diary and the real length of each technique. Rooms are set up at the start, along with the practitioners, techniques, courses and insurers, according to how the clinic organises its diary, so the agent only offers slots that can genuinely be covered.

Yes, heydiga answers on the insurer cover the clinic has loaded, and also on how long a session lasts or which techniques the clinic offers, without the call reaching the couch. Anything that needs the physio's assessment it does not settle over the phone: it books it as a first visit.

Yes, heydiga follows the emergency protocol the clinic defines: which cases, such as acute pain, get a fast track, and whether they are passed to the physio or given the first available slot. It does not assess the injury. If someone calls with lower back pain and the clinic is closed, they are looked after and booked in first thing.

heydiga sends them automatically as soon as the appointment is recorded. The customer gets a confirmation on booking and a reminder before the appointment, with the option to confirm or change it from the message itself. Whatever they reply is reflected in the business's calendar with no manual work.

Yes, and it is the most common case when starting with heydiga. It is set up in backup mode: reception remains the first line and the agent picks up what is lost today, the after-hours calls and the ones at peak times. Once the business sees the results, it can switch to front-line mode so the agent filters out the repetitive calls and the person keeps the enquiries that add value.

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.