It answers every call and every message

Yes: heydiga answers the salon's WhatsApp messages at any hour, with the same assistant and the same diary as the phone, so there is no choosing between keeping the channel open and getting some peace. In hairdressing, WhatsApp brings in a large share of appointment requests, and some salons end up switching it off because they cannot keep up: they lose exactly those appointments. The plans section shows how to add the WhatsApp channel to each plan.

The client messages the salon's number, the one she already has saved, says which service she wants and when, and heydiga checks the real free slots in the diary, suggests options and books the appointment. The confirmation arrives in the same chat. Changes and cancellations work the same way, without anyone at the salon stepping in, and because the diary is the same one the phone uses, no appointment is ever double-booked.

Yes, heydiga books using the real duration of each of the salon's services, not generic slots: a colour does not take as long as a cut, and before giving the appointment it checks that the service fits the slot. Processing times and overlapping services (seeing one client while another has her colour on) are set up to match how the salon works, so the diary does not fall out of step.

Yes, heydiga works on top of the software the salon already uses, such as Booksy, Treatwell or Koibox, to read availability and create appointments; it does not replace it, it uses it. If the salon has none, heydiga gives it a diary. If an integration does not exist yet, the agent still answers and books, within an agreed time band. The plans section shows which plans include integration with the salon's software.

heydiga books against the salon's real availability: if a slot is blocked in the diary, the agent does not offer it. Each team member's holidays and days off are still managed wherever they are managed today, and the agent respects them.

When the salon keeps a diary per person, heydiga asks who the appointment is with and looks for a slot with that stylist only. If that stylist has nothing free, it offers the next option or takes a message for the salon to call back. If the client does not mind who sees her, it gives her the first free slot in the salon.

Most salons start heydiga in backup mode: the team keeps picking up the phone as always and the agent only steps in on the calls nobody picks up and on those out of hours. The client it answers is precisely the one who gets no reply today. Once the salon has seen how it behaves, it decides whether to switch it to front-line mode.

Yes, heydiga sends a confirmation when the booking is made and a reminder before the appointment, with the option to confirm or change it from the message itself. A client who cannot come lets the salon know instead of not turning up, and the slot is freed in time to give it to someone else. In beauty, no-shows drop by 25% when the appointment gets a reminder and a confirmation. The plans section shows which plans include reminders.

heydiga changes the appointment without anyone at the salon stepping in: it offers another real slot in the same conversation, by phone or on WhatsApp, and moves the appointment in the diary. The old slot is freed and, if the salon has a waiting list, it is offered to whoever was waiting for a place before it goes cold. The plans section shows which plans include the waiting list.

Yes, heydiga answers with the price and the real service time the salon has set: if a client asks what a balayage costs and how long it takes, it answers there and then. It does not improvise anything that needs assessing in person: instead of quoting a price blind, it books a visit to the salon.