The phone does not close

heydiga answers them just like the ones during opening hours: it picks up at any hour, gives information, books the appointment and leaves the summary for the business. That way, a call on a Sunday afternoon stops being a lost opportunity. And there are plenty of them: 4 out of 10 bookings come in outside opening hours, and fewer than 2 in 10 people leave a voicemail message.

No, because heydiga books in the small hours on the business's real calendar and only offers the slots that are genuinely free at that moment. The appointment is written into the software the business already uses before the call ends, so there is nothing to correct in the morning: the team opens with the appointments already in place.

heydiga passes the call to the number the business has set for emergencies, in the small hours too. The business defines what counts as urgent; everything else is taken down, with the reason and the contact, for the next day. heydiga does not replace an emergency service: when there is real danger, it redirects to whoever is responsible.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.

They are the two ways of connecting heydiga. In backup mode, the business keeps its current set-up and diverts to heydiga only the calls nobody picks up or that come in after hours: it captures what is lost today without touching day-to-day operations. In front-line mode, heydiga answers the main number, resolves the repetitive calls and passes to the team whatever needs them. The usual path is to start in backup mode and move to front-line mode once the business sees what it resolves.

Yes. Every call heydiga answers is saved on the dashboard with its transcript, the reason for the call and what was resolved, and the team starts the day with a summary of what came in. The plans section shows the level of analysis each plan includes.

Nothing needs to change to use heydiga. The business keeps its phone number and its management software: heydiga connects to the calendar or CRM it already uses to check and create appointments, tickets or orders, and if it uses none, heydiga provides one. Each business decides which calls to divert: all of them, after-hours calls or only the ones it cannot get to.