Analyse

heydiga turns every conversation into data: how many calls really come in, at what times and on which channel, what each one was about and how long it lasted, what was resolved and what needed a person, and which questions come up most. That is how many businesses discover they get far more calls than they thought. The plans section shows the level of analysis each plan includes.

No, heydiga measures from the first call it answers, with nothing to configure or integrate beforehand. Defining the business's own categories to group call reasons is optional and can be done later. Only what goes through heydiga counts: a call to an employee's mobile is not in the data, and the history starts the day heydiga starts.

heydiga keeps whatever the business decides from each call, for as long as it decides. If the business prefers not to keep audio, it can work with transcripts alone, which are enough to see exactly what was said on a particular call and to tally up reasons and questions.

No, heydiga's analysis is not designed to assess people: it measures conversations, what people ask for and how the channel is handled. It informs decisions such as adding cover at the real peak hours or answering the most repeated question on the website, but the extra shift is the business's call.

Yes, the figures and reasons heydiga records can be exported or sent to wherever the business already looks at the rest of its activity, instead of staying only on the dashboard. The plans section shows which plans include data export and monthly activity reports.

Yes. Every call heydiga answers is saved on the dashboard with its transcript, the reason for the call and what was resolved, and the team starts the day with a summary of what came in. The plans section shows the level of analysis each plan includes.

With heydiga, fewer missed calls mean more appointments, and fewer no-shows mean more slots filled. In the businesses already using it, more than 80% of what comes in is resolved without passing the call to anyone, so the team stops interrupting its work and focuses on the customer in front of it. The dashboard shows the calls answered, the appointments generated and what customers were asking for, so the return can be measured.

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.