Bookings and appointments

Yes, heydiga does all three by voice, on the same call. It checks the business's real slots, books the appointment, moves it if the customer calls to change it and cancels it if needed, all on the same calendar, and the freed slot becomes available straight away. The customer does not have to install anything or wait for a call back, and 7 out of 10 bookings are closed without anyone on the team stepping in.

No, heydiga only offers free slots: it checks availability at the exact moment of the call, not a copy from that morning, so it never offers a time another customer has just taken through another channel. If the time requested is not free, it offers alternatives instead of forcing a double booking, and the appointment is in the calendar before the call ends.

Yes, heydiga books with the real length of each service and with the professional, room or resource it needs, because the business tells it once at the start. That way a chair, a table, a lift or a treatment room is taken up for as long as is really needed, and the house rules are respected: minimum notice, allowed overlaps, bank holidays or capacity.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.

Yes. heydiga integrates with the management software, CRMs and calendars the business already uses, such as Booksy, Treatwell, CoverManager, Doctoralia, Salesforce or Google Calendar, to check availability and create appointments. If a specific integration does not exist yet, it is assessed as a development project and, in the meantime, the agent works just the same: it answers calls, gives information and books into a time window agreed with the business.

Nothing needs to change to use heydiga. The business keeps its phone number and its management software: heydiga connects to the calendar or CRM it already uses to check and create appointments, tickets or orders, and if it uses none, heydiga provides one. Each business decides which calls to divert: all of them, after-hours calls or only the ones it cannot get to.