Identify

Recognises the caller and pulls up their history before saying anything.

"Could you tell me your name again?"

A customer of ten years who has to explain who they are does not feel like a customer of ten years.

Whoever answers does not know who they are talking to until they ask, and by then half a minute and some goodwill are gone. Finding the record takes a while longer: you have to leave the phone, open the software, type the surname and choose between three that look alike. Meanwhile the customer repeats a history that is already written on the screen.

Sonia · digalook's AI receptionist

Incoming call · Monday 18:25

Hi, I would like to book the usual.

Hi, Laia! Cut and colour with Marc, like in March, right?

That is it. Does he have anything on Thursday?

Yes, at 17:00. I will book you in with Marc, as always.

Client recognised

Sonia · digafood's AI receptionist

Incoming call · Thursday 17:50

Hi, I would like a table for Saturday evening.

Hi, Jordi! For two, by the window, as usual?

Yes. And remember Ana and the seafood.

It is on your file: Ana, no seafood. Saturday at 21:00.

Customer recognised

Sonia · digamotor's AI receptionist

Incoming call · Tuesday 12:15

Hi, I am calling about my motorbike, to see how it is going.

Hi, Pedro. About the 10,000 km service on the scooter?

That is the one. Is it ready?

Yes, all done. You can pick it up today from 16:00.

Customer recognised

Sonia · digaclinic's AI receptionist

Incoming call · Friday 9:40

Hi, I wanted to know if my X-rays are ready.

Hi, Carmen. First, could you confirm your date of birth?

Yes, 12 May 1978.

Thank you. They are ready; Dr Ruiz will go through them on Thursday.

Patient verified

Sonia · digaliving's AI receptionist

Incoming call · Wednesday 19:05

Hi, I wanted to know how the sale of my flat is going.

Hi, Andrés. The one on Calle Luna has had three viewings this week.

And has there been an offer?

One, and Laura wants to talk it over. I will ask her to call you today.

Owner recognised

It knows who it is talking to before saying hello

The phone number is already a piece of information. It just has to be used before the first sentence.

It recognises the incoming number and finds the customer's record.
It brings up their history: last visit, last purchase, what is outstanding.
It greets them by name instead of asking them to introduce themselves.
It asks about what they have open, with no need to explain it.
It checks with a second detail when what is asked for is sensitive.
It treats a first-time caller as exactly that: somebody new.

Where the customer record lives

No database has to be built: the one you have is the one it uses. What gets defined is how far what can be said over the phone goes.

The database

The software where customers and their phone numbers already live: CRM, records or calendar.

The history

What is worth recalling on a call: last visit, purchase, open ticket.

The verification

Which second detail is asked for when what is being looked up is personal.

The limit

What can be said over the phone and what only in person.

A conversation that starts halfway through

Recognising someone is not a courtesy: it saves the usual minute and gets things right more often.

The customer recognised before the first sentence.
Their history at hand, without them having to tell it.
The appointment or the open ticket, on the table from the start.
The details that already exist, neither asked for nor typed again.
Personal information that only comes out after checking who is on the line.

Right at the beginning

Identify is not visible on the page: it shows in the rest of the conversation going faster.

Bookings and appointments

It recognises the patient and offers a time with their usual professional.

Book Share Identify

Reminders and no-shows

It knows which appointment is open for whoever calls back.

Book Identify

Lead capture and qualification

It tells a long-standing customer from a new enquiry, and does not mix them up.

Capture Identify Custom

Transfer to a person

It passes the call with the record in front of whoever takes it.

Transfer Identify

After-sales follow-up

It knows what they bought and when before they say it.

Report Share Identify Custom

In these sectors

Beauty and wellness

More clients, and far more loyal ones

Answers while the team works and leaves the salon's calendar ready for tomorrow.

Hospitality and restaurants

More tables filled, fewer calls lost

Takes ten calls at once at peak time and seats the bookings without pulling anyone off the floor.

Automotive and garages

More workshop bookings and no cold leads

Books workshop appointments, reports on the car and never lets a sales lead slip away.

Health and wellness

A full calendar and fewer no-shows

Fills the calendar, cuts no-shows and treats every piece of data with the care it demands.

Homes and property

No enquiry left unanswered

Answers the enquirer when they call, qualifies them and books the viewing before they call somebody else.

More to come

Where the limits are

We say it here so nobody discovers it in a demo. Recognising a number is not the same as assuming who is calling.

It does not hand over anything personal on the number alone. If the matter is sensitive, it checks first.
It does not recognise who is not there. If the number is not on file, it treats them as somebody new.
It does not know who is holding the phone. A shared mobile at home belongs to the household, not to one person.
It does not fix your database. If there are two records for the same customer, it will see two.
It does not decide what can be said. You set that limit and it respects it.

What everybody asks

The six questions of anyone handling customer data over the phone.

Does it recognise a customer who has called before?

Yes, heydiga recognises the caller by their number, looks them up in the business's customer database and pulls up their record and history before saying anything. That way the conversation starts where the last one left off instead of from scratch: it knows whether they are a customer, what they usually ask for and when their last appointment was, and greets them by name.

What if the customer calls from a different phone?

If the number is not in the business's database, heydiga does not recognise them and does not pretend otherwise: it treats them as someone new and asks for whatever details it needs to continue. Nor does it fix the database: if there are two records for the same customer, it will see two.

Does it give personal information to whoever calls from that number?

heydiga only gives personal information after checking who it is talking to, depending on what is asked. For an appointment the number is enough; for a result, an invoice or someone's history it first asks for a second detail, because it does not know who is holding the phone: a mobile shared at home belongs to the household, not to one person. The business decides what can be said over the phone.

What customer history does it pull up?

heydiga pulls up the history that is useful on a call: the last visit, the upcoming appointment, the recent purchase or the open ticket, no more and no less than the business defines. It looks it up in the CRM, record or calendar the business already uses, without creating a parallel copy of its customers. The plans section shows which plans include the connection to the business's software.

Can I see what was said on each call?

Yes. Every call heydiga answers is saved on the dashboard with its transcript, the reason for the call and what was resolved, and the team starts the day with a summary of what came in. The plans section shows the level of analysis each plan includes.

What security certifications does heydiga have?

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.

See all FAQs

Try it with your own database

It connects to the software you already use and the next call starts with a name.

Talk to us

It never comes alone

Identify opens the conversation, and from there booking, sending or transferring is shorter. These are the other eight.

Answer

Resolves information

Handles the questions the business always gets, without slipping up or making things up.

Book

Handles bookings

Checks real gaps, gives the appointment, moves it and cancels it. All by voice.

Capture

Captures details

Collects and qualifies the caller's details, and leaves them where the team works.

Transfer

Redirects calls

When it does not know, it says so and passes the call to a person.

Report

Reports problems

Takes the whole problem down from the first contact, and leaves it ready to fix.

Sends files

Sends the menu, the quote or whichever document is needed during the conversation.

Analyse

Analyses conversations

Turns every conversation into data: what gets asked, what is lost, what improves.

Custom

Automates workflows

Automates the business's own workflow, the one that fits into no box.