It answers every call and every message

Yes, heydiga asks whatever the practice needs to prepare the visit (species, name, age, reason, whether it is already a patient) and books with the right vet and with the length of each type of visit, which is not the same for a vaccination as for a consultation. It respects each vet's diary, so it never offers times that cannot be covered.

heydiga identifies the veterinary emergency and passes it on as quickly as possible. Emergencies are set up as a priority case following the practice's protocol: rather than trying to resolve them, heydiga transfers to the number the practice specifies, such as the vet on call, or leaves the message flagged as urgent, at night and on bank holidays too.

No, heydiga does not assess symptoms or say whether something is serious: it gives the information the practice has defined and refers the caller to the vet or books the visit. When someone calls worried about an animal, what helps is an immediate appointment, not an opinion over the phone.

Yes, heydiga contacts the owner when the vaccination, worming or annual check-up is due, following each animal's schedule as defined by the practice, and books the appointment. It is the part of the patient base that slips away most for lack of time, and where most clients are won back.

Yes, heydiga answers with the prices the practice has loaded for consultations, vaccinations or tests. Anything that depends on a diagnosis it does not quote over the phone: it books the visit so the vet can assess it. That way questions about prices and opening hours are settled on the spot, even while the team is in theatre.

Yes, if the practice offers dog grooming, heydiga handles it as one more service, with its own diary and duration, and books it just like a veterinary consultation. Questions about that service are answered with the information the practice has defined, such as opening hours or what it includes.

heydiga does both. As well as answering incoming calls, it calls to confirm appointments, win back inactive customers, let people know something is ready or follow up after a visit.

heydiga sends them automatically as soon as the appointment is recorded. The customer gets a confirmation on booking and a reminder before the appointment, with the option to confirm or change it from the message itself. Whatever they reply is reflected in the business's calendar with no manual work.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.