heydiga
digaclinic

It answers every call and every message

digaclinic's AI receptionist answers your pharmacy's calls and WhatsApp messages in a natural voice, takes the orders and works for you 24/7.

  • Up and running in minutes
  • Keep your number
  • No lock-in
Hundreds of businesses already use digaclinic

An ordinary day at the pharmacy

The phone does not pick its moment. This is how you lose money today, and what happens with digaclinic.

Today
  • You open with people already waiting and the phone will not stop ringing.
  • Someone asks about a medicine and you have to stop and go and check.
  • They call to place an order and you have to write it down between customers.
  • Several calls a day asking about hours, bank holidays or whether you are open.
  • A question comes in that only the pharmacist can settle.
With digaclinic
  • The calls are answered without anyone leaving the counter.
  • It says whether it is in stock before they come over.
  • The order is logged with every detail.
  • It answers instantly, always with the right information.
  • The call is passed on with the reason already explained.
60%
6 calls in 10 are about hours, product availability or an order.
1
One order recovered a day, from not missing calls, already pays for digaclinic.
The phone no longer forces you to leave the customer in front of you. That alone, at the counter, shows all day.
Neighbourhood pharmacy · Madrid
Orders arrive written down, with the medicine and the phone number of whoever asked. They used to live on a sticky note.
Pharmacy with dosage service · Valencia
Night duty changed. It answers, says how late we are open and passes anything that is advice to the pharmacist.
Duty pharmacy · Porto

We are there where you need it most

Nothing about how the pharmacy works has to change. You just stop losing these three things.

The busy counter

Whoever is serving cannot pick up the phone without leaving a customer. It is answered anyway.

The same questions as always

Hours, bank holidays, on-call rotas, address and what services you offer. They answer themselves.

The orders that get lost

Whoever asks about a medicine and gets no answer looks for it at the pharmacy next door.

Frequent questions
Prices, hours and conditions stop reaching the front desk.
AnswerTransferShare
Transfer to a person
When a real person is needed, the call gets through instead of getting lost.
TransferIdentify

Start working today

Nothing to install, no change of pharmacy software and no change to the pharmacy's number.

1
Tell us how the pharmacy works
Hours, on-call rotas, services, orders and alerts.
2
We connect your management software
The one already in use, so it books on the real calendar.
3
You divert the phone
And digaclinic starts answering.

It works on what you already use

It does not replace your software: it uses it. What it writes down is where it should be from the first minute.

Doctoralia
Doctoralia
Keeps the portal's appointments and the phone's in step, with no double-booked slots.
Clinic Cloud
Clinic Cloud
Checks each practitioner's diary and books into the right slot.
Google Calendar
Google Calendar
Gives times from the free slots in your diary and writes the appointment in before hanging up.
And many more...
We connect to any tool through a single unified API.

What not answering costs you

The calls you miss and the ones that interrupt your work have a cost. Find out how much you could save with digaclinic.

Rough figures for a pharmacy:

  • 700 calls a month, 1 min each on average.
  • €22 average spend per customer.

Money lost every month

€1,848

€22,176 a year

210

unanswered calls a month

84

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 11 times what it costs.

Get that money back

What a pharmacy asks

The eight questions the sector actually asks. Answered here, so you do not have to call and ask.

Can it say whether a medicine is in stock?

heydiga takes the enquiry with the exact product the customer is looking for and passes it to the pharmacy team, who confirm availability. Automatic stock checks depend on the software each pharmacy uses and are assessed before starting. What it does not know it does not make up: it notes down the product and the phone number so the pharmacy can reply as soon as it can.

Does it handle orders and let people know when the product is ready?

Yes, heydiga takes the order by phone or WhatsApp with the details the pharmacy needs and, when the team marks it as received, calls or messages the customer to let them know it is ready to collect. It is one of the tasks that frees up the most time. The plans section shows how to add the WhatsApp channel to each plan.

What does it do if someone asks for pharmaceutical advice?

heydiga does not give pharmaceutical advice, and that is deliberate: it identifies the enquiry that needs a professional and passes it to the pharmacist with the reason already explained, or takes a message. The agent handles opening hours, availability and orders, which are six calls in ten, and leaves everything to do with health to the person.

Does it answer questions about opening hours and on-call rotas?

Yes, heydiga answers at any hour on usual opening hours, bank holidays, whether the pharmacy is on call that night and until what time, and how to get there, including the calls in the small hours, which are exactly the ones nobody picks up today. If it is not the pharmacy's turn that night, it says which pharmacy is on call, using the information the pharmacy has loaded.

Can it give priority to laboratories and suppliers?

Yes, heydiga can flag the numbers of laboratories, suppliers or regular contacts so they skip the queue and go straight through to the right person, without entering the flow for the public. The pharmacy decides which numbers are flagged and who each one is passed to.

Does it book appointments for services such as nutrition or orthopaedics?

Yes, heydiga handles the pharmacy's scheduled services (nutrition, orthopaedics, hair or facial workshops) like any other appointment: it checks the available slots, books and sends the confirmation. Those services are set up at the start, along with opening hours, on-call rotas and orders.

Can it answer several calls at once?

Yes. heydiga answers several calls at once, with no queues and no engaged tone, so at peak times no customer is left waiting or hangs up. The plans section shows how many simultaneous calls each plan includes.

What security certifications does heydiga have?

heydiga is certified under Spain's National Security Framework (ENS) at medium category (Royal Decree 311/2022) and under ISO 27001. It runs on servers in the European Union, complies with the GDPR and encrypts data in transit and at rest. It is the standard demanded by customers who handle sensitive data, such as healthcare centres or public bodies.

See all FAQs

Try it this week

It starts answering in minutes. If it does not convince you, you switch it off.

Talk to us

Every one is different

Every trade has its own casuistry, with its own day, its own integrations and its own questions.

Dental practices
Every no-show leaves a chair idle, and that hour is never recovered.

It confirms the day before and fills the slot from the waiting list.

Physiotherapy and rehab
Treatment runs over several sessions and the patient drops out halfway.

It books the whole course and remembers every session until discharge.

Aesthetic medicine clinics
A long cycle: first they ask, then they are assessed, then they book.

It settles the treatment questions and books the consultation on the same call.

Psychology and therapy
The first call is a delicate one and cannot go unanswered.

It answers discreetly and, if a person is needed, hands over right away.

Veterinary practices
Emergencies mixed in with routine bookings on the same phone.

It tells apart what cannot wait and passes it straight to the team.

Servers in the European UnionGDPR complianceENS medium category (RD 311/2022)ISO 27001Data encryption and anonymisation

© 2026 heydiga · Barcelona · Madrid