It answers every call and every message

Yes, digaliving identifies the flat from the listing reference and answers with its price, size, area and terms, such as the deposit, the guarantor required or whether pets are allowed under that property's policy. It always explains the agency's terms the same way, whoever picks up the phone.

Yes, digaliving asks what the agency would ask: income, type of contract, guarantor, number of occupants, pets and timeframe, using the criteria the agency defines, before arranging any viewing. Every enquirer goes into the CRM with their details and their property, and reaches the agent already filtered.

Yes, digaliving books viewings against the agent's diary and the flat's availability, and can group them if that suits the agency. Booking thirty viewings by hand takes half a day; with digaliving they book themselves on the same call, on Saturdays too, which is when people look for a flat.

Yes, digaliving answers several calls at once when a newly listed flat floods the phone: a good listing brings thirty calls on the first day. It explains the same terms to every enquirer, qualifies them and books the viewing. The plans section shows how many simultaneous calls each plan includes.

Yes, digaliving looks after tenants too. If they call about a fault, such as a leak, it takes the issue, flags it as urgent if it meets the agency's criteria and alerts whoever is on call. If they ask about something administrative, such as getting the deposit back, it passes the call to the person handling it with the reason already explained.

Yes, heydiga transfers the call to a person when needed, along with what has been said so far, so the customer does not have to repeat it. The business decides which number or extension it goes to and in which cases: when the customer asks, complaints, sensitive matters or any other case it defines.

Yes. Every call heydiga answers is saved on the dashboard with its transcript, the reason for the call and what was resolved, and the team starts the day with a summary of what came in. The plans section shows the level of analysis each plan includes.

heydiga speaks 50 languages and detects the caller's language to reply in it. If the customer switches language mid-conversation, heydiga switches with them, without the business having to configure anything or pass the call to anyone.

Yes. heydiga takes appointments and bookings at night, at weekends and on bank holidays, which is when a good share of calls are lost, and writes them into the business's calendar before hanging up. It also answers several calls at once, so at peak times no customer is left waiting or hangs up.