Gesden, now on the phone too

It books by surgery and reads the patient's treatment history. heydiga answers the calls and the WhatsApp messages Gesden does not pick up, and writes into Gesden before hanging up.

Talk to us

Nobody sees the empty surgery until it is too late

Gesden holds the diary by surgery and the treatment history. What it does not do is call anyone to confirm, or to fill the slot that falls through.

Today

Confirming tomorrow's appointments is a job for when there is time left over. There rarely is.
A patient cancels the five o'clock. That surgery never gets filled again.
The phone booking gets written down without checking which surgery is free at that hour.

With digaclinic

It confirms every one of the next day's appointments the evening before, one by one.
It offers the slot to whoever is waiting and fills it again before it goes cold.
It reads the diary by surgery and gives a time that can genuinely be honoured.

What it reads and what it writes

The connection runs both ways: digaclinic checks Gesden before promising anything and writes into Gesden the moment it closes.

Reads from Gesden

The diary by surgery and by practitioner.
How long each treatment in the catalogue takes.
The patient's treatment history.
Accepted and outstanding treatment plans.

Writes into Gesden

New appointments in the right surgery.
Day-before confirmations and cancellations.
Slots filled from the waiting list.
Call notes on the patient's record.

Fifteen minutes and it is done

Nothing to install, no technical help and no touching the setup you already have in Gesden.

You authorise access

From the Gesden installation itself, with a permission you can revoke whenever you like.

digaclinic reads the clinic

Surgeries, practitioners, treatments and durations. Nothing has to be loaded by hand.

You divert the phone

And it starts answering, confirming and filling slots on the same diary as always.

If you have Gesden, you have this

Every trade has its own casuistry, with its own day, its own integrations and its own questions.

Dental practices

Every no-show leaves a chair idle, and that hour is never recovered.

It confirms the day before and fills the slot from the waiting list.

Physiotherapy and rehab

Treatment runs over several sessions and the patient drops out halfway.

It books the whole course and remembers every session until discharge.

Aesthetic medicine clinics

A long cycle: first they ask, then they are assessed, then they book.

It settles the treatment questions and books the consultation on the same call.

Psychology and therapy

The first call is a delicate one and cannot go unanswered.

It answers discreetly and, if a person is needed, hands over right away.

Pharmacies

The counter is full and the phone never stops.

It answers on hours and on-call rotas, and leaves the order written down.

Veterinary practices

Emergencies mixed in with routine bookings on the same phone.

It tells apart what cannot wait and passes it straight to the team.

What changes in a clinic with Gesden

The same diary as always, confirmed the day before and with no empty surgeries.

20%

1 in 5 appointments is lost when it is not confirmed the day before.

90%

Confirmations that get a reply when they are asked for the day before.

70%

7 out of 10 freed slots get taken again if they are offered in time.

We confirm every appointment the day before. The chairs no longer sit empty.

Dental clinic with 5 surgeries · Madrid

It confirms the day before and offers the slot that falls through to the waiting list. No chair sits empty for a whole hour.

Dental clinic · Valencia

What not answering costs you

The calls you miss and the ones that interrupt your work both have a price. Find out how much you could save with digaclinic.

Rough figures for a clinic:

400 calls a month, 1.8 min each on average.
€120 average spend per customer.

Calls a month400

Average spend per customer€120

Calls that go unanswered today30 %

Money lost every month

€5,760

€69,120 a year

120

unanswered calls a month

customers who were going to book

Fixed with Diga Growth, 169 €/month.
You are losing 34 times what it costs.

Get that money back

What everyone on Gesden asks

The five questions of someone whose clinic already runs on Gesden and who has no plans to change it.

Does digaclinic replace Gesden?

digaclinic does not replace Gesden: Gesden is still the clinic's management system, with its diary by surgery and its treatment history, and digaclinic answers the phone and WhatsApp and writes into Gesden. It books appointments, confirms the next day's and fills the slots that fall through, without touching the clinic's setup.

Does digaclinic book by surgery in Gesden?

Yes, digaclinic reads in Gesden which surgery is free and with which practitioner, and takes into account how long each treatment in the catalogue lasts. So it does not give a time that cannot be honoured: the appointment is written into the right surgery before hanging up, instead of being noted down without checking which surgery is free at that time.

Does digaclinic confirm the next day's appointments in Gesden?

Yes, on the evening before, digaclinic calls or messages every patient booked in for the next day and records the confirmation or cancellation in Gesden. If a patient cannot come, it offers that slot to whoever is on the waiting list and fills it again before it goes cold, instead of leaving the surgery empty.

Can digaclinic look up the treatment history in Gesden?

Yes, digaclinic reads the patient's treatment history in Gesden, but only what it needs to give the right appointment, and does not discuss anything clinical on the phone unless the clinic asks it to. It also sees accepted and outstanding treatment plans, and leaves the notes from every call on the patient's record.

And if I leave Gesden and switch software one day?

digaclinic does not depend on Gesden: if the clinic changes software, the new one, Dentalink or Clinic Cloud for example, is connected and phone handling carries on the same from day one. The permission given in Gesden can be revoked at any time. The management software can be replaced; whoever calls the evening before to confirm cannot.

See all FAQs